Shipping: Procedure & Policies for Retail Orders

For security reasons we do not ship to P.O. Boxes. We ship only to verifiable physical home or business addresses where someone will be available to accept and sign a receipt for the shipment.

We are currently able to ship to the United States (including Hawaii, Alaska, U.S. Virgin Islands and Puerto Rico), Canada and Mexico. If you are from somewhere else, please send us an email with your full name, shipping address and products you are interested in, so we can quote shipping charges.

All of our items show their approximate weight. This weight does not include packaging materials. For more information regarding shipping costs, please contact us at info@costaricanmarket.com. Handling charges per order are $2.75.

Orders that are shipped to countries outside of the Costa Rica may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Shipping time, in most orders, is 3 to 4 weeks via economy shipping. Production time is NOT included in shipping time. If you would like a faster shipping alternative, please contact us. We will be happy to assist you in this matter.

Rocking chairs have a shipping time of 3 to 4 days via UPS.

RETURNS POLICY
If you are unhappy with your order, you may return it within 10 days of receipt of your shipment for a refund (not including postage or shipping). Return postage, Costa Rican import taxes, related duties and fees are the responsibility of the customer. Returns can only be accepted with prior authorization. In the event of an order being incorrect, we will exchange the item for you. All returned products must be undamaged.

Customized orders may not be returned or exchanged.

EXCHANGES OF DAMAGED OR DEFECTIVE ITEMS
We go to great lengths to ensure that everything is well packaged when it leaves our premises. We employ a team of dedicated packing staff who take great care shipping you our products. Boxes are always labeled as fragile where appropriate, but unfortunately we cannot be held responsible for damage that occurs in transit. We take pride in offering first class customer service and will replace damaged items free of charge. The damaged item must be received back first in order to make a claim from the delivery company - return postage is the responsibility of the customer.

CANCELLING/CHANGING YOUR ORDER
If for any reason you need to cancel your order before it ships, please e-mail us at info@costaricanmarket.com. Please include order number and full name. If your order has been shipped and it has not yet been delivered, you would only incurred in shipping costs and you would be credited the rest of your order.

REFUNDS
We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.

Note: Gift wrapping charges are not refundable when an item is returned.

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