If you are unhappy with your order, you may return it within 10 days of receipt of your shipment for a refund (not including postage or shipping). Return postage, Costa Rican import taxes, related duties and fees are the responsibility of the customer. Returns can only be accepted with prior authorization. In the event of an order being incorrect, we will exchange the item for you. All returned products must be undamaged. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers.
Customized orders may not be returned or exchanged.
EXCHANGES OF DAMAGED OR DEFECTIVE ITEMS
We go to great lengths to ensure that everything is well packaged when it leaves our premises. We employ a team of dedicated packing staff who take great care shipping you our products. Boxes are always labeled as fragile where appropriate, but unfortunately we cannot be held responsible for damage that occurs in transit. We take pride in offering first class customer service and will replace damaged items free of charge. The damaged item must be received back first in order to make a claim from the delivery company - return postage is the responsibility of the customer.
CANCELLING/CHANGING YOUR ORDER
If for any reason you need to cancel your order before it ships, please e-mail us at email@example.com. Please include order number and full name. If your order has been shipped and it has not yet been delivered, you would only incurred in shipping costs and you would be credited the rest of your order. Orders already in the shipping process cannot be modified.
We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.
Note: Gift wrapping charges are not refundable when an item is returned.